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Customers Testimony
Springfield resident David Vanover was skeptical when he first saw a flyer on the windshield of his car one day back in 1993. It seemed too good to be true: A local auto repair shop specializing in imports had just opened. Vanover’s car, a 1974 Mercedes SL-450 convertible, was giving him no end of trouble but he didn’t have time that day to drive 45 minutes to bring it to the Mercedes dealership. Instead, Vanover took a chance on the flyer and called Ranjit Singh, owner of Import Auto Service, Inc. Nine years later, Singh now services all five of Vanover’s vehicles, including that same classic Mercedes. “When I first called Ranjit about my car, I was astonished how he could describe the problem I had been experiencing. Right away, I was confident he would know how to fix it,” says Vanover. “Ranjit doesn’t just fix my cars; he maintains them. He is a skilled master technician who knows how to repair costly parts, not just replace them. Import Auto service does superb work at a fair price,” says Vanover, who has recommended Import Auto Service to more than a dozen friends and colleagues. “Ninety percent of our business comes from recommendations – word of mouth,” says Singh. “Some of our customers even come from other states such as Maryland to have their cars worked on. One customer moved to Pennsylvania but still brings his car to us when he’s down here visiting relatives,” says Singh. Import Auto Service specialized in Volvos (Singh estimates he has some 600 Volvo customers!) but also services other imports such as SAAB, BMW, Mercedes Benz and others. Often Singh will service American-made automobiles because his customers have more than one car and they want Singh to work on all of them. He offers a 100 percent customer satisfaction guarantee on the quality of service. Import Auto Service has such a good record with the Better Business Bureau (BBB) that it is participating in the BBB’s new television campaign scheduled to air on channel 9 (WUSA) in April. Singh’s customer satisfaction surveys continue to generate positive responses. One customer called Import Auto Service “the world’s finest and most honest Volvo-Benz repair facility.” Another said: “I tell people all the time about your shop and how I can drop off my can and don’t have to worry about anything.” Import Auto Service is a family owned and operated business that specializes in preventive, factory scheduled maintenance. Singh has upgraded machinery and diagnostic scanning equipment and recently purchased equipment for state emissions inspection, which will make coming to Import Auto Service even more convenient for customers. “We will only use quality OEM parts and can offer the same warranties as dealers on our parts and labor,” says Singh. Import Auto Service provides new car maintenance and will work with extended warranties. Singh and his skilled technicians are able to work on nearly anything—from brakes to transmissions—for both new and used vehicles. Before opening Import Auto Service Inc., in Springfield, VA, Ranjit Singh had worked for nearly nine years at local Volvo specialist. He received automotive training and his ASE certification in the U.S. but also spent many years working and training overseas, including in his native country of India. Following the tragic events of September 11, Sikh was further saddened by reports of Sikhs in his community being physically and verbally assaulted because of their appearance. He felt compelled to write his customers to explain the Sikh religious tradition of wearing beards and turbans and to urge them not to “rush to any judgment.” The outpouring of support astonished him. As one customer wrote: “If you are honest and do good work, it speaks for itself. People don’t judge you.” Import Auto Service, Inc., is open Monday – Friday 8 a.m. – 6 p.m. and Saturdays from 9 a.m. – 3 p.m. and is conveniently located at 7234-C Fullerton Road in Springfield (next to Springfield AutoBody) – just off I-95 (exit 166B traveling south or exit 167 traveling north). It offers a courtesy shuttle to customers within a 3-mile radius or to Franconia Metro and a free loaner car, upon availability. Make an appointment at 703-569-2332 or learn more about Import Auto Service from its website: www.volvospecialist.com or www.bguide.net/ias.